Shipping & Delivery

• Orders are processed and shipped Monday through Friday (excluding holidays).

• Order processing time before shipping is one business day.

• Orders placed by 9:00 AM Eastern Standard Time Monday through Friday will ship the next business day. If multiple items are ordered, they may arrive through multiple deliveries.

• Once your order ships, a confirmation email or text will be sent to you to with detailed tracking information (It is best to include an email to ensure the most effective communication). Please note that while we do not foresee any delays after the parcel has shipped these events may occur. Please contact us in the event our carrier is delayed, and we will be happy to help locate the parcel for you.

• Pending item availability and credit card verification. This is not guaranteed. We are not responsible for any unexpected delays by UPS. Please note due to current circumstances UPS has suspended all service guarantees.

• The estimated delivery date in checkout is based on the delivery address provided. Most orders getting shipped to the east coast or midwest of the United States will be delivered in two - three business days. Orders getting shipped to the west coast typically deliver in four - five business days.

Note: Please verify the shipping address and contact details provided are correct. Please also include an email address on your order to ensure updates are received. Keith James is not responsible for lost and/or stolen items. We will be happy to file a claim with the corresponding shipper of your package. Claims may take up to 30 days to process.

Keith James is not responsible for any unexpected delays by UPS. Please note due to current circumstances UPS has suspended all service guarantees.

EXPEDITED SHIPPING

• Orders may be expedited Monday through Friday by 9:00 AM Eastern Standard Time.
• Order processing time before shipping is one business day.
• Express Shipping ($100.00) is one - two business days and are nonrefundable.
  
  
• - i.e. Order is placed on Friday before 9:00 AM EST, it will arrive Tuesday or Wednesday;
• - i.e. Order is placed on Friday after 9:00 AM EST, it will arrive Wednesday or Thursday;
• - i.e. Order is placed on Tuesday after 9:00 AM EST, it will arrive Friday or Monday.
  
  
• Overnight Saturday delivery should only be used when placing your order Thursday after 8:00 AM EST through Friday before 8:00 AM EST. This will allow for you to receive your item on Saturday. Orders placed after 8:00 AM EST will not arrive until Tuesday.

Require more assistance? We are happy to help! Simply send us an email at orders@keithandjames.com.

• Please note that packages can only be intercepted by a Keith James representative. For security reasons, we cannot reroute your package to a new address or change the address on an order once it has been placed.
• Keith James assumes no responsibility after a package has been received.

All items will have an assigned tracking number to confirm the date and time their shipment has been delivered.

• We offer worldwide international shipping. Shipping costs are calculated based on geographical location of delivery address and total weight of parcel. Please follow checkout options to receive your calculated rate and estimated delivery time. International orders typically require 5 - 7 business days to arrive once your parcel has left our fulfillment center.

Note: Please note customs fees may apply according to local legislation. Keith James does not enforce these fees, therefore we are not able to waive fees upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees are non-refundable.

Require more assistance? We are happy to help! Simply send us an email at orders@keithandjames.com. A response will be made within 24-48 hours (excluding holidays and weekends).